Payment Policy
Payment Methods
We accept the following payment options:
| Method | Description | Processing Time |
|---|---|---|
| Credit/Debit Cards | Visa, Mastercard, American Express, Discover | Instant |
| PayPal | Pay via PayPal account or as a guest using a card | Instant |
| Apple Pay | Compatible with iOS/Mac devices | Instant |
| Google Pay | Available for Android/Web users | Instant |
| Klarna | "Pay Later" or installment plans (UK/EU only) | 1–3 business days |
(All transactions are secured with SSL encryption.)
Order Processing & Payment Confirmation
- Immediate Approval: Most payments are processed in real time.
- Security Reviews: Select orders may undergo manual verification (1–2 business hours).
- Declined Payments: If unsuccessful, you'll receive an email with steps to resubmit.
Currency & Pricing Details
- Prices are listed in GBP (£).
- International customers: Your bank may charge conversion fees. Confirm rates with them.
- Price Protection: Confirmed orders retain their original pricing.
Refunds & Order Cancellations
Refund Timelines
| Method | Processing Duration | Additional Info |
|---|---|---|
| Credit/Debit | 3–5 business days | Bank processing times apply. |
| PayPal | 1–3 business days | Funds returned to PayPal wallet. |
| Klarna | Up to 5 business days | Updates your payment schedule. |
Canceling Orders
- Submit requests within 1 hour of purchase using the Contact Form.
- Shipped orders cannot be canceled but are eligible for returns (see Return Policy).
Security Measures
- 3D Secure 2.0: Required for card transactions.
- Address Verification: Billing details must match card records.
- Fraud Prevention: Suspicious orders may be delayed or canceled.
Troubleshooting
Payment Declines
- Verify card number, CVV, and expiration date.
- Check with your bank to ensure international payments are enabled.
- Use an alternative method (e.g., PayPal).
Temporary Holds
- Pre-authorization charges may remain for 1–5 days before dropping.
Need Help?
For payment inquiries:
[email protected]
+44 7483 264 982